Privacy Policy

1. Introduction

ChuiTrails Adventures ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book our services, or interact with us.

We comply with the Kenya Data Protection Act, 2019, and other applicable data protection laws. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Personal Identification Information

• Full name
• Email address
• Phone number
• Passport or ID number (for travel bookings)
• Date of birth
• Nationality

2.2 Travel Information

• Travel dates and itinerary preferences
• Accommodation preferences
• Special dietary requirements or medical conditions
• Emergency contact information

2.3 Technical Information

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our website

3. How We Use Your Information

We use your personal information for the following purposes:

• Booking and Reservation: To process your safari bookings, confirmations, and payments.
• Communication: To send you booking confirmations, itinerary updates, and respond to your inquiries.
• Personalization: To tailor our services to your preferences and improve your experience.
• Marketing: To send you promotional materials and special offers (only with your consent).
• Legal Compliance: To comply with legal obligations and regulatory requirements in Kenya.

4. Legal Basis for Processing

Under the Kenya Data Protection Act, 2019, we process your personal information based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data.
• Contractual Necessity: To fulfill our contractual obligations when you book our services.
• Legal Obligation: To comply with applicable laws and regulations in Kenya.
• Legitimate Interest: To improve our services and ensure the security of our operations.

5. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Lodges, hotels, airlines, and transport companies to fulfill your bookings.
• Payment Processors: To process payments securely.
• Government Authorities: When required by law or to comply with regulatory requirements in Kenya.

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and firewalls
• Regular security audits and updates
• Limited access to personal data by authorized personnel only

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. We will securely delete or anonymize your data when it is no longer needed.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal data we hold.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data when it is no longer needed.
• Right to Withdraw Consent: Withdraw your consent at any time (where processing is based on consent).
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing of your data for marketing purposes.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. You can control cookie settings through your browser preferences. We use cookies for:

• Essential website functionality
• Analytics and performance tracking
• User preference storage

10. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: